Booking and Cancellation Policies

The Competition and Markets Authority (CMA) has urged holiday letting businesses to make sure they are using fair terms and conditions in their customer contracts. You can read more in the ‘Small Print, Big Difference’ campaign. Below are those for Sea Proche - Stella By The Sea: S.xx

Please ensure you read and fully understand these booking terms and conditions, they are rather long, but it's to try and ensure that everyone can use Sea Proche fairly and have fun (including me!). If anything is unclear, please contact me at StellaSays@Cheerful.com so I can explain in further detail to avoid any misunderstandings - I want you to enjoy Sea Proche as much as we do!

 

Your booking is subject to the following terms and conditions.

  • A contract between you and Stella Says will come into existence when payment is received and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you & all the members of your party. It is your responsibility to ensure that all adult members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking. 

  • Due to the unprecedented demand in Summer 2021, the full holiday cost is payable at the time of booking, plus the £250 refundable damage deposit.

  • No parties or events – the maximum number of persons using the accommodation at any time must not exceed 8 people and only those listed on the booking form can sleep in the property overnight - please let me know if you intend to have additional people staying at any point during your stay. While I'm not trying to prevent you enjoying the house, I reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

  • Bookings cannot be accepted from persons under eighteen years of age - sorry!

  • I reserve the right to refuse a booking without giving any reason. 

  • I or my representatives reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes - this would only ever happen in exceptional circumstances, such as a freak hurricane or something, or if you notify us that something serious, - like the wifi - has broken. We would always try and contact you before entering the property and it would only be to perform the tasks we outline in our communication to you.

  • Tenancies commence at 4pm on Friday unless otherwise agreed and guests are required to vacate the rental by 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests - especially important in these times, when my cleaning team is performing additional cleaning.

  • Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to please, and any damage or extra cleaning caused by vaping or smoking will be taken from the damage deposit.

  • Cigarrette butts must be extinguished and put in the General Waste bin - please don't leave them on the terrace or front garden. Dogs and children don't do well on nicotene.

  • Pets
    -Only pets agreed at the time of your booking are allowed
    -Please don’t let pets onto the furniture, especially sofas and beds
    -Guests are responsible for cleaning up after their pets please

  • Damage deposit – In making a booking you accept responsibility for any breakage or damage caused by you, pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security deposit of £250 is required and will be returned within 2 days of the end of your holiday, less the cost of damage/breakages.

  • Damages and breakages – please treat the facilities & accommodation as you would your own home and with due care, so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let me know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, I would be grateful if you could let me know promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage not notified.

  • Please do not move any furniture from one room to another - you have no idea how long it took to get each piece in the right room.

  • Please lock the doors and close the windows when you leave the property unoccupied for any amount of time - it's tempting to just leave it when the supermarkets are so close, but with so many visitors to the island, opportunistic theft does happen, so please lock it up.

  • Please make sure you switch off lights, heating, or any electrical appliances when you go out – Stella's ethos means its an eco-friendly holiday home.

  • Please don’t take any white bath towels with you to the beach as they end up going a muddy orange. Use the beach towels provided.

  • I reserve the right to make a charge from the damage deposit to cover additional cleaning costs if you or your party or guests leave the property in an unacceptable condition. By which I mean a state beyond a reasonable level of fun-based mess, ie: 'utterly disgusting'. You're a decent human being - you get the idea.

  • Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you from the damage deposit.

  • The client may in no circumstance re-let or sublet the property, even free of charge.

  • I shall not be liable for any temporary defect or malfunction of any equipment, or appliance in the building, or grounds - but I will try and get them sorted if you tell me about it.

  • No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.

  • I am not responsible for the loss of any of you or your party's personal belongings or valuables, but I will try and return any that the cleaning team find after your departure (but reserve the right to charge you postage if its a pushchair or something larger than a letter).

  • All inventory must remain in the property and not be taken to another property.

  • Terrace
    -The terrace should not be used for loud discussions, or dancing after 11pm. Please respect these timings out of respect for our really lovely neighbours who are resident and do have to work.
    -Please do not allow children to use glasses on the terrace. The flag stones are very unforgiving.

  • Guests are responsible for the safety and security of their children at all times. Never leave children in the property without adult supervision.

  • Please respect the community and try to keep noise levels to a minimum, especially between 11 pm and 8 am - our neighbours are our friends and really great people, but we'd like to keep them that way.

  • I reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of our neighbours or community.

  • Candles, (even my own!) are not allowed inside the house - ironic, I know.

  • Check-out – should be on time at 10am please. I know it's the worst part of a holiday but our cleaners really do need the time to get the house ready in this time of Covid - just as they did for your stay.

  • I've done everything I can to try and make Sea Proche a lovely place to stay, both for myself and for my guests, but any problem or complaint which you may have concerning your holiday must be immediately reported directly to me/our representatives and I will endeavour to put matters right. Any complaints not reported to me at the time and only reported after the client has returned from holiday will not be considered. 

  • I reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

  • This property is privately owned by me, it's my bolt hole and my sanctuary and I really love it. I expect all guests to enjoy the facilities but to treat the property with the same respect that they would with their own house.

 

Sea Proche cancellation policy

Please ensure you read and fully understand my cancellation policy. (This is in place to ensure that I don't spend my summer stressing about whether I will be able to pay the mortgage). Love Stella. x

  • All cancellations must be notified by email to StellaSays@Cheerful.com.

  • If you cancel your holiday less than 4 weeks before it is due to start, then 25% of your fee will be forfeit. If you cancel less than 1 week before the holiday, then the full balance remains due and is not refundable - please, please, please call me to let me know of any problems well before these dates.

  • We strongly advise that you take out comprehensive travel insurance to cover cancellations and travel delays. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation or travel delays. Catching the ferry isn't like catching a flight, and even in the worst cases they will get you over here in the end, but they sometimes do have problems, so this is a sensible precaution.

  • Your booking will not be cancelled by me, except in exceptional circumstances beyond my control (For example Covid 19 related lockdowns or restrictions, or a freak hurricane removing the roof). Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

I hope these terms are sufficiently clear and legible - if anything concerns you please do get in touch before making your booking. 

We look forward to your stay!

S.xx